Return & Refund Policy

Last Updated: May 2026

At Ultimate Imports ZA, we strive to provide quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

Customers may request a return within 7 days of receiving their order.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order confirmation must be provided.

• The product must not show signs of misuse, damage, alteration, or excessive wear.

Certain products may not be eligible for return due to hygiene, safety, or supplier restrictions.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number

• A description of the issue

• Clear photographs of the item and packaging

We will assess the claim and, where applicable, arrange a replacement, repair, store credit, or refund.

Change of Mind Returns

Returns requested due to a change of mind may be accepted at our discretion.

Customers will be responsible for all return shipping costs unless the item received was incorrect or defective.

Original shipping charges are non-refundable.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome.

Approved refunds will be processed within 5–10 business days via the original payment method used during checkout.

Depending on your payment provider, it may take additional time for funds to reflect in your account.

Non-Returnable Items

The following items are generally not eligible for return:

• Gift cards

• Downloadable digital products

• Clearance or sale items

• Personalized or custom-made products

• Products damaged through misuse or improper handling

Order Cancellations

Orders may be cancelled prior to dispatch.

Once an order has been shipped, cancellation requests cannot be guaranteed and will be treated as a return request.

Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrectly supplied.

• Shipping costs are non-refundable unless required by applicable consumer protection laws.

Contact Us

For return or refund enquiries, please contact:

Ultimate Imports ZA
🌐 www.ultimateimportza.com
📧 ultimateimportza@outlook.com
📱 WhatsApp: +27 84 508 4204

We are committed to resolving any issues fairly and efficiently.